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Happistar: The Ultimate Casino Experience In India – HappiStar – Player accused of opening multiple accounts. Happystar questionable reputation Submitted by: April 05, 2022 |: Unsolved: May 24, 2022
A player from India has had his winnings confiscated. Allegations that he opened multiple accounts. Evidence was requested to support this, but this was deemed insufficient and further information was requested. As there was no further response, the complaint was closed as “unresolved”.
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I invest 360 real money in happystar and win a total of about 30 thousand drams. I then confirm my shot and submit a withdrawal request. A day later I saw that they had caught all my winnings. They said that I have created many accounts and show many usernames. These accounts are not mine.
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Thank you very much for submitting your complaint. Sorry to hear about your problem. I checked the T&Cs and found this.
You may only open one account per website provided by us, HappiStar reserves the right to terminate any duplicate accounts.
If you open or attempt to open more than one account for any reason, HappiStar may, in its sole discretion, block or close any or all of your accounts. HappiStar may, at its discretion, void all bets placed on duplicate accounts. If HappiStar decides to drop one account, it will be the first account you opened with HappiStar to which your remaining deposits, if any, will be transferred. HappiStar will deduct a 10% (minimum $30) administration fee for each account you open, plus any other deductions that may apply in accordance with our Terms and Conditions.”
Is it possible that someone in your family or using the same IP address has also created an account here? Am I correct that you haven’t played with any bonuses?
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If there is any other relevant communication between you and them, please send it to kristina.s@ Alternatively, you can post it here.
At first they said I’m using a bonus, but I’m not activating any bonuses, then they say I’ve created multiple accounts. My sister also played in Happystar. What is the possibility of having the same IP account? But the account owner is completely different. . Happystar accuses me of abusing the bonus, but I play with real money.
Thank you very much Debu for your reply. I will now forward your complaint to my colleague Adam (adam.m@) who will assist you. I wish you the best of luck and hope your issue is resolved soon to your satisfaction.
I have reviewed your case and will contact you to see if I can help. In the meantime, may I ask if you have any communication, or perhaps a screenshot of your account, confirming that the account passed all checks successfully?
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We would like to invite HappiStar to join the conversation and help resolve this complaint.
The player is accused of abusing multiple accounts and bonuses. Please explain how the accounts are linked and please provide proof of abuse of multiple player accounts and bonuses to my email. to: adam.m@.
They already verified my account before withdrawal. But now I see that they reject my ID card. I upload my documents and also check them and they said you can withdraw your winning. But after a few days they won my interest and also rejected my ID card. Check the screenshot.
We would like to ask HappiStar to respond to this complaint. We extend the timer by 7 days. If it does not respond within the specified time, the complaint will become “unresolved”, which may negatively affect its rating.
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I am now in contact with them via Skype and their risk team is investigating the situation.
I have yet to hear back from the risk team, I will give it a little more time to respond.
I received the requested proof of this today, will post an update here once reviewed.
Dee apologized for the delays and asked for more time to look into it, so I’ll extend the timer once more.
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We will ask Happistar to respond to the complaint. We extend the timer by 7 days. If it does not respond within the specified time, the complaint will become “unresolved”, which may negatively affect its rating.
The evidence they provided was inconclusive and more information was needed to clarify the situation with multiple accounts.
I understand that this is not a satisfactory solution to your problem. However, downgrades due to unresolved complaints may help change this approach. If he decides to respond, we will reopen the complaint and you will be notified by email.
In the meantime, I recommend contacting Curacao E-Gaming (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint) and filing a complaint with them. Please let me know how they respond (adam.m@). Playing in a casino is not only about winning a big jackpot, but also about enjoying the game. We have collected for you all the important and useful information about the best casinos for gamblers in India. All bonuses, unique offers, pros and cons, everything you can find here to choose the best casino for your game.
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