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8 August 2016 – Smart Live Casino closes its doors for the last time following an investigation into its operations by the UK Gambling Commission.
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The UKGC has suspended Smartlive’s gaming license while they investigate whether Smartlive can operate in accordance with the licence.
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If you are looking for an alternative, then I recommend Leo Vegas, which has all the features of SmartLive and more.
Smart Live Casino is part of the Smart Live Gaming Group, which also has sportsbooks in Play Betting and Online and Mobile Casinos. They are registered in the UK and are headquartered in London.
I think Smart Live offers a unique live casino offering. I’ve been playing blackjack there since early 2013, but I’ve been hesitant to post a review because I’ve seen some negative comments on other player forums about slow payouts and cold customer support. My experience does not respond to these complaints for 18 months so I want to make sure of things before recommending anyone to play there.
I had the good fortune to meet the Marketing Executive at the ICE Casino Trade Conference in February 2014. As part of our discussion, I explained my concerns and he assured me that many changes had been made in the past 18 months to address them. At the same time, I was invited to meet people at Smart Live Casino and watched live television and online broadcasts. I must say that I will not pass up such an opportunity and I gladly accepted the invitation. I’m glad I did because now I have a better understanding of the live casino setup and it’s not exactly what I expected! .
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As I said before, I think that Smart Live Casino has a unique selling point. They provide personal service to their customers. When you’re at the table, it feels like you’re in a real casino. The seller was very gracious and kind. You don’t get the feeling of being in a big casino like some of the other live casinos I’ve reviewed and I like that. It’s a relaxed environment and the process is minimal enough for the seller to know who you are and what conversations you’ve had with them in the past. The broadcast is nice and clear, and if you’re playing live roulette, the broadcast is like TV, probably because Smart Live has had its own TV channel on Sky for a few years.
In November 2014, SmartLive updated their Live Casino offering by adding Microgaming’s Live Casino games and Net Entertainments Live Roulette and Live Blackjack to their offering.
This means that they offer 3 options where you can play according to your preferences, they have a flagship casino in their London studio, Net Entertainments studio in Malta the choice of La Partage on roulette or Microgamings in Canada Studio game.
There are currently three games on offer, Live Roulette, Live Blackjack and Live Automatic Roulette, which are available as English and Japanese tables depending on which site you visit.
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Live Casino is based at Smart Live Gaming’s offices in Holborn, London. The live casinos are some small offices away from the main office. Each office is set up as a studio, one for roulette, one for blackjack (with two tables) and one for live automatic roulette, which is unattended and in a locked room. The seller is usually the only person in the studio, everything else happens in the central control room, where the games and sellers are monitored 24 x 7.
Live Roulette is available from 09:00 to 06:00 GMT. Auto Roulette is available 24 x 7. Blackjack tables are open from 11:00am to 03:00am GMT. Japanese Speed Roulette and Blackjack are both offered and played in the morning GMT. The game at these tables has changed dramatically as traders are working harder than UK traders. Wait until you draw blackjack!
All traders are based in London and work eight hour shifts with 30 minutes on and 30 minutes off. If you are playing blackjack, you can chat with them live, but that is not available in roulette. However, you can email them questions and they will respond via an online chat. You’ll find that many vendors are emerging actors as well, so it’s not unusual to hear about their auditions and TV shows they’ve been on.
The video below gives you a good idea of what to expect when you play at Smartlive Casino. As you will see, it is friendly and slow-moving, so you can take your time. If you have any questions, please use the chat function to ask the seller.
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This software is provided by Smart Live Gamings and not by Evolution or any of the other live casino software providers. I like the playing interface, it’s simple and shows everything you need. There are two screens to choose from, full screen and hybrid, where you’ll find computer-generated graphics overlaying the live stream. The betting interface is also very simple. Another thing I like is that you can deposit and withdraw money without ever leaving the table.
Microgamings Canadian Live Casino Studio offers five games. Live 7 Seat Blackjack, Live Roulette, Live Baccarat, Live Casino Holdem and Sic Bo. English is the language of the table, but as you will see, the dealers do not speak like dealers at Smartlive casino.
Microgaming solutions are good, especially if you like to play Roulette and Baccarat. Blackjack is good, let it down with no side bets, although you can place bets if you don’t have a seat. It uses European rules, so the dealer takes one card, and annoyingly, the cards are burned at the beginning of one hand.
If you are playing a game of poker, you will quickly notice the size of the cards. They are grown up! It makes visual cards easier, but looks a bit smaller.
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The software interface is easy to use, and you can choose between two different modes of play. Full screen or mixed mode. It’s a matter of personal preference, so try both to see what you think. You can talk to the croupies, but in general I find Microgaming’s croupies to be the least interactive of all the live casinos I’ve played. If you want a quiet game, that’s fine too. !
The stakes options are lower compared to BetVictor, but that is not a problem as you can switch to Smartlive’s casino for free and a personal experience.
Smartlive has taken over roulette and blackjack from Net Entertainment and instead of being content with just one table, they have chosen all the community tables that offer a wide range of betting options.
There are 3 roulette tables, each offering La Partage and French layouts, but limited stakes of up to £2 are possible during selection. There is also an automatic roulette table.
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Blackjack has five tables, two of which are regular draw tables, with stakes as low as £1 per hand.
There are a number of banking options available including credit cards, e-wallets and Ukash vouchers. Withdrawals are usually processed back to the deposit method.
100% match on first deposit up to £200. 25 x wagering requirements, 100% for Roulette, 20% for all other games.
50% match on second deposit up to £300. 25 x wagering requirements, 100% for Roulette, 20% for all other games.
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3rd deposit 50% match up to £500. 25 x wagering requirements, 100% for Roulette, 20% for all other games.
24 x 7 support is available. The main call center is in Cyprus and some teams are based in an office in London.
I really like Smart Live Casino, visiting their studio in London showed me how open they are to reviews and criticism, especially when they know I will be writing about them. I think it’s cool for Live Casino Comparer!
The sports experience is personal and if you are a regular, the dealer knows who you are and you can develop a relationship with them. I would describe it as being in your own team. They treat VIPs well and really try to make everyone’s experience the best. The only downside is that they currently only offer blackjack and roulette at their in-house casino.
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